Analytics

Customer support system built on UserEcho provides users a convenient and intuitive interface to contact the company as soon as possible and get an answer to your question.

Analytics

  • Average response time report.
  • Number of visits and views of topics report.
  • Support agents activity report.
  • Chat sessions report.
  • Customers satisfaction report.

Users satisfaction

After a customer service request is solved, UserEcho automatically contact your customers to collect feedback on their satisfaction with the support received. It’s a easy way for you to track customer satisfaction and reduce customer churn.