UserEcho chat lets you have live conversations with visitors on your website. Impress and convert them into loyal customers before they move on to the next website.
Nice to have everything in one place. Now it's possible to manage feedback and support your customers via live chat from one backend. No need to go back and forth between different tools.
It's possible to send chat transcript to the user
All chats stored to the searchable collection
Deploy across unlimited domains.
Gives you an option to transfer a chat to your teammate. Use transfers when you need help from a more experienced agent.
Send automatic proactive chat invites to the customers. It's great for maximizing conversion rates on your marketing campaigns.
Support agents can manage multiple chat sessions at once.
We offer a SLL (https://) grade security with 256bit encryption that will keep your data safe.
Measure the performance of your support team view data and insights for your business.
Manage your chat sessions from web browser no additional software is required.
It's possible to use any IM chat client (iChat, Adium, Pidgin, ...) that support Jabber/XMPP protocol to support your customers.
If you need more time to help with customer request, it’s possible to turn any chat into support of feedback ticket. User get notification by email when it will be resolved.
You will get user details before chat session start such as IP, location, country
Just paste a few lines of code. All current clients who already setup UserEcho widget, already have chat feature, chat tab will auto appear if you open web (chat) admin interface or sign in in external IM client with provided credentials.
Widget support feedback collection and live chat in one place. Chat tab will appear only if at least one of the support agent available online.