Give your customers tailored customer support experience. It is not a secret that people are willing to pay more for brands providing them with better customer service. Scale your support with our easy-to-use multi-agent ticketing system. Help your agents to become more efficient and productive.
System automatically analyzes the activity of your community and marks topics that require your attention and support. This allows you to follow user activity and be in the right place at the right time.
Stop doing repetitive steps. Ensure quick, consistent responses to frequently asked questions by creating pre-formatted auto replies. Thus your agents can concentrate on more important things.
All operations can be performed without leaving the browser window, there is no need to open new windows. This speeds up user request processing and makes the process easily manageable for your agents.
Share the workload by assigning tickets to other agents. You can do even better. Let your system assign tickets automatically with our first in first out method. This helps you to avoid agents hunting for easy-to-solve tickets.
You can control who can view the content. Collaborate with your team behind the scenes to solve issues.
For each topic operators are able to view extended information about their users, like type of website browser, screen resolution, navigation history, etc.
Let your customers and support agents know the status of your tickets by showing it as Open, Pending or Closed
Easily attach screenshots, photos and documents by adding them right into the ticket.
You can create tickets from emails by forwarding them to UserEcho from your personal inbox.
Respond to email notifications from your personal inbox and UserEcho will update the tickets automatically.
Inform your customers that you’ve received their email with setting up automatic replies.
Get feedback on your support work and issue resolution from your customers.
I have been using the agent functions on @userecho for the last 20 mins, so far it looks 2 be the platform that every business should be using.
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