UserEcho: Live Chat Software for Websites

Chats for business help in marketing, sales and support

Instant Customer Engagement

Start real-time conversations with website visitors instantly. Answer product availability questions, pricing inquiries, and pre-sales support to convert visitors into customers faster.

Boost Sales Conversion

Increase your conversion rate by 5X with proactive live chat engagement. Personalized assistance during the buying process helps overcome objections and close more sales.

Reduce customer wait times with live chat

Reduce Wait Times

Eliminate long customer service queues with instant chat support. Agents can handle multiple conversations simultaneously, reducing response times and improving customer satisfaction scores.

Powerful Chat Agent Interface

Manage all your customer conversations in one place with real-time insights, user details, and seamless multi-channel support.

Convenient interface

Easily manage multiple conversations with a clean, intuitive layout. Quickly access user details, chat history, and essential actions—all in one place.

Multichannel support

Handle chats from different channels seamlessly. Switch between users, view their profiles, and respond efficiently to deliver outstanding support.

User insights

See detailed user information, including location, recent activity, and connections, to provide personalized and effective support.

Advanced Live Chat Features & Capabilities

Discover powerful live chat software features designed to enhance customer support, boost sales, and streamline your business communications with cutting-edge technology.

Chat transcripts & searchable history

Easily review and learn from past conversations.

Multi‑domain support

Deploy one chat widget across multiple websites.

Agent routing & transfers

Seamlessly connect chats to the best team member.

Automated chat triggers

Start meaningful conversations based on visitor behavior.

Simultaneous live sessions

Agents can chat with multiple users at once.

256‑bit SSL encryption

Enterprise-grade security for all messages.

Insightful analytics & reporting

Track chat volume, response time, and conversion impact.

Helpdesk integration

Convert chats into support tickets and notify users via email.

Pre‑chat visitor insights

See customer details like geographic location, behavior, and order info.

Easy 5‑minute setup

Quick installation with WordPress, Shopify, HTML, or JS snippet.

Smart widget with presence awareness

Show chat tab only when agents are online.

More than 27,000 companies are using UserEcho

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Real‑Time Live Chat for Websites Boost Sales & Support