Chat service improved - Proactive invites (Triggers)
We added a lot of improvements to the UserEcho chat service.
Proactive invitations (Triggers)
Now it's possible to send automatic proactive chat invites to the customers. It's great for maximizing conversion rates on your marketing campaigns.
Invitation rules are very flexible you can configure invitations based on combination of important customer information such as time on site, user language, time from last chat, repeat visits, URL, etc..
Also you can choose from a set of predefined invitation rules.
Invitation example: Invite customer when it stay on URL = /pricing/ more than 30 seconds.
Improved chat workflow and visual representation.
Now it's possible to resize chat window and drag it to any screen location.