Analytics to add more information how to use

Customer support systems built on UserEcho provide users with a convenient and intuitive interface to interact as soon as possible and get answers to questions.

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  • Report for Average response time.
  • Report for Number of visits and topic views.
  • Report for Support agent activity report.
  • Report for Chat sessions.
  • Report for Customers satisfaction.

Users satisfaction

After customer service requests are solved, UserEcho automatically contacts your customers to request feedback on their satisfaction with the support received. This is an easy way for you to track customer satisfaction and reduce customer churn.

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