Helpdesk

Give your customers tailored customer support experience. It is not a secret that people are willing to pay more for brands providing them with better customer service. Scale your support with our easy-to-use multi-agent ticketing system. Help your agents to become more efficient and productive.

Channels

UserEcho provides a convenient interface for support agents allowing them complete control to perform support in one place from omni channel requests.

Ticketing system

Email

Simple email based ticketing system for tracking, prioritizing, and solving customer support tickets
Ticketing system

Facebook

Associate your Facebook company pages with your helpdesk to manage all queries coming in from there along with your support tickets.
Website widget

Website widget

Collect private & public requests from your website using our widgets

Features

We always incorporate latest technologies and desired functionalities into our Helpdesk.

Intelligent moderation

System automatically analyzes the activity of your community and marks topics that require your attention and support. This allows you to follow user activity and be in the right place at the right time.

Easy responses

Stop doing repetitive steps. Ensure quick, consistent responses to frequently asked questions by creating pre-formatted auto replies. Thus your agents can concentrate on more important things.

In one place

All operations can be performed without leaving the browser window, there is no need to open new windows. This speeds up user request processing and makes the process easily manageable for your agents.

Assignments and automation

Share the workload by assigning tickets to other agents. You can do even better. Let your system assign tickets automatically with our first in first out method. This helps you to avoid agents hunting for easy-to-solve tickets.

Private in-house mode

You can control who can view the content. Collaborate with your team behind the scenes to solve issues.

Insights about users

For each topic operators are able to view extended information about their users, like type of website browser, screen resolution, navigation history, etc.

Ticket status flow

Let your customers and support agents know the status of your tickets by showing it as Open, Pending or Closed

File Attachments

Easily attach screenshots, photos and documents by adding them right into the ticket.

Create tickets from emails

You can create tickets from emails by forwarding them to UserEcho from your personal inbox.

Update tickets via email

Respond to email notifications from your personal inbox and UserEcho will update the tickets automatically.

Auto Replies

Inform your customers that you’ve received their email with setting up automatic replies.

Customer satisfaction ratings

Get feedback on your support work and issue resolution from your customers.

I have been using the agent functions on @userecho for the last 20 mins, so far it looks 2 be the platform that every business should be using.

Nicholas Griffin Nicholas Griffin

More than 27,000 companies are using UserEcho

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