Every customer deserves your attention. Live Chat helps you to be in the right place at the right time. Start a conversation and provide assistance to your visitors and let them be your loyal customers.
UserEcho enables live chat conversation with visitors on your website to attract them to your services. Impress your existing customers by offering your immediate help and increase their loyalty.
All chat history will be automatically saved in the searchable archive. There is an option to subscribe and receive chat history.
Install our live chat on an unlimited number of domains to be there for your customers.
System enables you to redirect chat sessions to your team members. Use this functionality, when you need help from more experienced agents or on topics that are different from your scope.
Invitations to start chat appear automatically. This helps you to start communication with your customers and significantly increases the conversation rate on your website.
Support agent can communicate with multiple customers simultaneously.
We keep your data safe, we provide secure connection SLL (https://) 256 bit.
Evaluate the performance of your support team. Browse and analyze conversation data to find ideas for your business.
If you need more time to resolve customer problems, you can convert chat sessions to helpdesk tickets to continue your work. Users will be notified automatically via email about resolution of issues.
System will show you details about your users before your chat sessions open. These are for example order number, webpage, navigation history, location and country. You can open helpful information and get prepared before you start your conversation.
We will guide you through the easy process to install our live chat. All our current customers who already set up the UserEcho widget, already use chat feature. Chat tab will auto appear if you open web (chat) admin interface or sign in into external IM client with provided credentials.
Widget supports feedback collection and live chat in one place. Chat tab will only appear, if at least one of your support agents is available online.
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