Knowledge base

Posted 11 years ago

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1 MIN

We have added ability to create knowledge base (FAQ) for a communities.

Benefits of the knowledge base for your community

1) Reducing the burden on customer support - When users perform search on community, UserEcho will search knowledge base first and place results from it with higher priority.

2) Increase quality of a content and customer support - Users able to rank quality of knowledge base articles. UserEcho asks users for an explanation for bad votes so you will able to interact with user and improve quality of topic, changing mood of the user to positive.

Example of the configured knowledge base

You can get detailed information how to setup knowledge base for your community here.