Affordable Simple Pricing

What’s included in this price?

  • Feedback forums
  • Support tickets
  • Knowledge base
  • Live chat
  • Unlimited data
  • Free customer support
  • No hidden fees
  • Month-to-month contract
  • View all features
Try UserEcho free for 15 days! No credit card required.

* Add or remove users at any time, and pay as you go.

UserEcho is a leader in Small-Business Help Desk on G2


$ 19 / mo.
for each agent, annually
or $25 monthly

You're in good company!

Over 27,000 companies already use UserEcho.

Extend your Universal plan with additional modules


Add option to completely remove the UserEcho branding (the logo and "powered by UserEcho" text) from all customer facing pages and email correspondence.



Our professional team can apply your branding.

From $500

Additional subdomains

By default we provide ability to map your own subdomain for your UserEcho portal. One mapping already included in pricing. Each additional subdomain will cost you.

+$15/mo. each

How does the 15-day free trial work?

The 15-day trial lets you test all of our products in our paid service plan. The 15-day trial is absolutely free, no billing or credit card information is required. At the end of the 15-day period, we will have to automatically limit your subscription to our limited free plan, unless you have decided to go for our full omnichannel solution. You can extend your free trial period for another 15 days by providing us with detailed feedback about your experience with us.

Special offer?

If you are non-profit, civic or governmental entity with aims to benefit society with your project, we will be honored to review your project and offer special pricing.

What do you mean, who is an agent?

An agent is any individual who is granted access to moderate feedback forums, respond to support tickets, manage your knowledge base and change site settings.

How do I pay for UserEcho service?

You can choose monthly payments or annual subscription. We accept debit or credit cards, PayPal and bank transfers.

Additional functionality

We always incorporate latest technologies and desired functionalities into our products. Feel free to ask us about additional customized functionality or special features on our support community.

Do you have a free plan?

Need only the basics? Our free plan includes 1 support agent, 1 forum and fewer features. Your account will be automatically limited to the free plan features if you don't provide credit card at the end of the trial period.

Still thinking?

Check out pricing comparison with our competitors

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