Jira integration

Creates a cohesive way to track customer reported bugs and customer requested features from JIRA.

For customers that use UserEcho for feedback and JIRA for development tracking, our integration provides seamless two-way communication between support and engineering. Community admins can easily escalate a topic to JIRA as a new issue and all comments made on the JIRA issue and UserEcho topic are synchronized.

Features

  • Create a new JIRA issue from a UserEcho topic
  • Map UserEcho topic status to JIRA issue statuses
  • Automatically update UserEcho topics status by resolving JIRA issues and vice versa
  • Link multiple UserEcho forums to a single JIRA account
  • Bi-directional commenting between systems

Supported JIRA Versions

  • Atlassian OnDemand
  • On-premise installations of JIRA 5.2 and higher

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