Added the ability to view customer satisfaction scores by support agent

UserEcho improved customer satisfaction reporting system - CSAT

Agent's interface in mobile mode has been improved

We've significantly improved the Agent's interface (topic's review) in the mobile mode. We've separated the topic list view and topic view on two screens.

New integrations added

We have added new integrations with "Microsoft teams" and "T-Metric"

All UserEcho customers' portals switched to HTTPS

Now after connecting your domain (creating a CNAME record and specifying the desired domain in the UserEcho settings), we automatically generate an SSL certificate through Let's Encrypt. This is very convenient, because you do not need to: buy a certificate, pay for its installation and wait for us to connect it.

UserEcho now supports DKIM (Domain Key identified Mail) for custom domains

Digitally sign emails from your helpdesk and support forum with your domain name(s) and build your brand identity in all your communication with customers. UserEcho now supports DKIM

Google Launches native G Suite application for UserEcho

Google now offers a lot of pre-integrated SAML applications, including UserEcho. SAML, an industry standard for Single Sign-On (SSO), gives you more control over the accounts that your employees create.

UserEcho launches integration with Stride

We have added UserEcho integration with Stride - the complete team communication solution

Knowledge base review

Review of UserEcho knowledge base functionality with new added features explained.

January updates to UserEcho, we become multilingual

Attaching files

Atlassian JIRA integration

UserEcho - Latest updates