Chat as important channel to support your customers

created 3 weeks ago

If you care about your customers and want to give them an opportunity to immediately contact your support team, then you can't work without online chat!

UserEcho + Zapier - integrate applications you use every day

created 4 weeks ago

Despite the fact that we have had integration with Zapier for a long time not all our customers are aware of it and know opportunities that this integration provides. Most recently we've audited and updated the integration. So, we would like to tell you a little more about it.

UserEcho launches integration with Discord

created 2 months ago

We have added UserEcho integration with Discord - the modern voice & text chat app

Facebook support on UserEcho

created 7 months ago

Associate your Facebook company pages with your helpdesk to manage all queries coming in from there along with your support tickets.

UserEcho provides a smart way to customize your portal and images on it

created 8 months ago

UserEcho provides a smart way to customize your portal and images on it. You can upload your own image or select vector icon from a huge icon library.

UserEcho gives you best in class support portal customization

created 9 months ago

We completely updated our customization features. With new ones in UserEcho, you can give your customers a support experience that looks and feels like an extension of your website.

EchoShield spam protection system

created 1 year ago

Most robust spam prevention for UserEcho customers completely upgraded.

Added the ability to view customer satisfaction scores by support agent

created 1 year ago

UserEcho improved customer satisfaction reporting system - CSAT

Agent's interface in mobile mode has been improved

created 4 years ago

We've significantly improved the Agent's interface (topic's review) in the mobile mode. We've separated the topic list view and topic view on two screens.

New integrations added

created 3 years ago

We have added new integrations with "Microsoft teams" and "T-Metric"

All UserEcho customers' portals switched to HTTPS

created 2 years ago

Now after connecting your domain (creating a CNAME record and specifying the desired domain in the UserEcho settings), we automatically generate an SSL certificate through Let's Encrypt. This is very convenient, because you do not need to: buy a certificate, pay for its installation and wait for us to connect it.

UserEcho now supports DKIM (Domain Key identified Mail) for custom domains

created 2 years ago

Digitally sign emails from your helpdesk and support forum with your domain name(s) and build your brand identity in all your communication with customers. UserEcho now supports DKIM