Optimizing Park District Operations: Leveraging UserEcho Helpdesk, Knowledge base, and Feedback Forum Solutions

created 2 years ago

Unleash the power of UserEcho for Park Districts: Helpdesk, Knowledgebase, and Feedback Forum. Transform operations, boost engagement. Dive in!

Revamp Your Knowledge Management: Introducing Article Versioning to Our Knowledge Base Service

created 2 years ago

New feature added to our Knowledge Base - article versioning. Keep track of all changes made to articles and ensure accuracy with this powerful tool. Enhance your knowledge management process now.

New version of widget now available on UserEcho

created 4 years ago

New widget has been released

Added integration with Telegram

created 4 years ago

UserEcho is a convenient system for automating customer service support. Now supports integration with Telegram

UserEcho released a new improved version of knowledge base editor

created 4 years ago

UserEcho very proud to introduce a new knowledge base editor. It's designed with performance and simple to use interface in mind. So you be able flawlessly manage your knowledge base and enjoy the process.

G2 Crowd Awards UserEcho High Performer & Best Estimated ROI for Summer 2020

created 5 years ago

UserEcho received High Performer award and Best Estimated ROI product in Help Desk category.

Now your UserEcho project is closer to you from the start

created 5 years ago

An important factor for you and your customers is the physical location of servers where your site and associated systems are located. We are taking a step towards simplifying the choice of where your UserEcho project is located.

Chat as important channel to support your customers

created 5 years ago

If you care about your customers and want to give them an opportunity to immediately contact your support team, then you can't work without online chat!

UserEcho + Zapier - integrate applications you use every day

created 5 years ago

Despite the fact that we have had integration with Zapier for a long time not all our customers are aware of it and know opportunities that this integration provides. Most recently we've audited and updated the integration. So, we would like to tell you a little more about it.

UserEcho launches integration with Discord

created 5 years ago

We have added UserEcho integration with Discord - the modern voice & text chat app

Facebook support on UserEcho

created 6 years ago

Associate your Facebook company pages with your helpdesk to manage all queries coming in from there along with your support tickets.

UserEcho provides a smart way to customize your portal and images on it

created 6 years ago

UserEcho provides a smart way to customize your portal and images on it. You can upload your own image or select vector icon from a huge icon library.